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Mr Kelly

Terms and Conditions 

Returns/Exchange

mr kelly wants you to love your purchase by providing you with the best online shopping experience.

If you would like to exchange or return a product for any reason, contact mr kelly within 48 hours of receiving your order.

complete a returns/exchange form here

mr kelly will contact you with return instructions.

Postage

mr kelly knows you like to get your parcels fast - that is why you shopped on-line in the first place!

WITHIN AUSTRALIA, all orders are delivered to you FREE via the Australia Post Express Service. If an order is received before 1pm EST* on a business day, it will be sent that day. mr kelly aims to have the order to you within 2 working days - this might be quicker if you live in NSW or a capital city, but longer if you live in a remote area.

Australia Post EXPRESS POST SERVICE guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Note delivery is outside my control and I reply on the existing postal service that is available to me.

Damage or loss in transit is rare however if it happens mr kelly will take responsibility for it. mr kelly will email you when your parcel is posted with a tracking tag number. Please call or email mr kelly to organise the return of damaged goods or to report that a parcel has not arrived within the above time frames.

INTERNATIONAL POSTAGE - For customers living outside Australia, mr kelly can deliver your products to you. Scarves are small and light and so ship easily. You will pay the competitive Australia Post overseas freight charge to mr kelly and then it will be your responsibility to pay any import duty or sales tax within your own country. mr kelly will not charge you Australian goods and services tax (GST).

Order Delays

mr kelly is a landscape photographer, so is often out taking photos, possibly for the next range of scarves!  mr kelly could be also in location - without internet coverage. If this should occur, please be patient, mr kelly will respond asap.

Out of Stock

mr kelly scarves are special pieces made in Australia, not mass-produced overseas. Sometimes your choice of scarf will not available. If you order a scarf that is not available mr kelly will contact you to discuss refund, or alternate scarf options.

Privacy

mr kelly keeps your details private. Any information that mr kelly collects is kept strictly secured.

mr kelly uses this information to enhance your on-line shopping experience. Your details are only used to identify your orders, provide you with our newsletters (if you have subscribed) and personalise your shopping experience with mr kelly. Your details will never be shared with any 3rd party.

Security

mr kelly uses PayPal as the payment gateway. Payments to mr kelly are paid through the registered business MKImages ABN 20 853 711 231.